Policies and Faq’s
Information about renting inflatables... jumpers... etc...
What access do you need to deliver?
Our drivers use trucks and may use a trailer to deliver the equipment. Please let us know if there are any issues being able to drive into your driveway with our trailer. IF YOUR DRIVEWAY IS LONG AND NARROW AND WE HAVE TO BACK UP A LONG DISTANCE INTO YOUR DRIVEWAY TO REACH YOUR RESIDENCE, WE NEED TO KNOW ABOUT THAT... (BEFORE WE ARRIVE). Bounce houses are up to 300 lbs. We do not go up and down stairs.
What about our sprinkler lines?
We are not responsible if we puncture a sprinkler line. For safety, all inflatables will be staked into the ground to secure it and prevent movement. This is for safety. The stakes we use are 12 inch to 18 inch long stakes. Customers should be advised where their sprinkler lines & main lines are under the grass and let us know if these will be in the way. We can use sand bags if needed.
What space do I need for the bounce house?
A: We need at least 2-3 feet around the jumper for safety, set up and removal. The size
of the jumpers are listed. Jumpers come in Small (11‘x11’), Medium (13‘x13’), Large (15‘x15’). As an example, a Large jumper (15‘x15’) will need a clean and clear area of 20‘x20’.
Small Jumper : 11x11 - we need a minimum clear space of 15 ft x 17 ft
Medium Jumper: 13x13 - we need a minimum clear space of 18 ft x 18 ft
Large Jumper: 15x15 - we need a minimum clear space of 20 ft x 20 ft.
Combo Jumper: 16x20 - we need a minimum clear space of 25 ft x 22 ft.
How do I make a reservation?
A credit card is required to hold items and confirm your order. A deposit may be required to reserve the equipment you are requesting. You can submit and order here online by clicking “Order Now” at the top right or call us. Deposits are not refundable because we turn orders away once it’s reserved and on hold.
Do you have a Cancellation Policy?
A credit card is required for all orders. When you place the order, we hold the item for you and prevent others from renting it. Our cancellation policy is explained below.
After you place your order:
Cancellation 14 days or more before the event date - there will be a $50 fee.
Cancellation 7 days or more before the event date - customer will be charged 50% of the order.
Cancellation 7 days or less - customer will be charged 100% of the order.
Any charges will be able to be applied to another reservation within 30 days of your orginal party date. Once we have arrived and set up your equipment, there are no refunds.
What is your policy for rain?
We do not cancel reservations unless we determine it will be unsafe for the kids or our equipment. We will usually wait until the night before or the morning of to cancel. If we cancel your event, you will be refunded any deposit taken at time of reservation. We deliver many jobs indoors and outdoors. If customers want to cancel a reservation, please refer to our cancellation policy.
What is the length of time for a rental?
For residential parties, typical party time is about 4-5 hrs. Maximum rental time is up to 6 hours or sunset - whichever is sooner. In general, rental time would be over at 6pm. If you wish to pay for additional time, the rate is $25/hour up to 9pm. After that you would pay an additional rate - please check with us for pricing. If you wish to keep overnight (2nd day), you need to discuss this prior to delivery... not at time of pick up.
For park rentals, how long do we get?
The END time is the time the customer told us the party is over and it is ok to pick up after that time. Our delivery driver may arrive at that END time or after to pick up the rental items.
Do you charge for delivery?
Prices listed do not include delivery. With gas prices soaring and employee wages what they are... yes we charge for delivery. We have to pay delivery drivers for their work, and their gas to deliver and to pick up. Keep in mind we travel 2 times to your location. Once to drop off and another to pick up.
What time will you deliver to my house?
Your delivery could be anytime starting from as early as 8 am up to one our before your event. If we get there early, this does not take away from your actual rental time. Your rentals will be up and ready by the start time on your contract. You will receive a text message the night before to advise you of your estimated delivery time.
What time will you deliver to a park?
For park customers we need to know what time your parts “Starts”. We will deliver the jumper 30-45 minutes before your designated “start time”. For example, if you tell us your party starts at 11am, we will deliver and set up the jumper at about 10:15 - 10:30 am.
*Pick up - We will pick up within 30 minutes of your “end time” of your party. So if you say your party will end at 4pm, our driver will be there sometime between 4 and 4:30 to pick up.
What time will you pick up?
Pick up time will be on or any time after the “End Time” stated on your rental agreement, or whatever time is convient for the delivery driver unless discussed at time of reservation. Our rental limit is until sunset, or by 6pm (dinner time). After sunset the jumpers get wet because of the dew.
Do you rent overnight?
You must ensure sprinklers are turned off so our equiment does not get wet.
Also you must TURN ON the inflatable/s in the morning to air-dry. Moisture gets on the inflatables overnight and we need them to be dry when we pick up. We can tell if sprinklers are turned on becuase as we roll them up, water squeezes out of the seams. If we determine that the sprinklers were left on and the inflatable is soaked with water - we charge a "Minimum" of $40 to dry. This will be charged to the credit card on file. Please remember to turn off the sprinklers.
Do I tip the driver?
As in any service related industry, tips are very much appreciated by our workers.
What surface do I need for a jumper rental?
We set up on grass, concrete, asphalt, brick pavers, wood decks.
We DO NOT set up on dirt, a mix of dirt and weeds, rocks, sand, bark chips, etc... Grass is defined as an irrigated lawn that is watered, and mowed. Questionable areas - you may take a picture and send to us to let us see.
Are they safe and are they clean?
Our company provides safe and clean jumpers. All of the jumpers have steps on the entrance and safety instructions are printed on the outside. We clean and sanitize our jumpers after each use with a hypo-allergenic disenfectant. If it was rented the day before, we clean it up on the site prior to use. We take pride in our equipment and keeping them clean is essential.
When do I need to put in the order?
We recommend booking a few weeks ahead. We’ve been in business for many years and have a lot of repeat customers who book several weeks in advance.
Do you deliver on holidays, and do you charge extra?
Pricing may be different on holidays or peak rental days. We have to pay our workers more to work on holidays, so prices are subject to change. We also do not offer discounts on holidays like the 4th of July, Christmas, New Years, Easter, Halloween etc. If you have any questions, please ask for a quote.
How many kids can be in a jumper?
SUPERVISION IS REQUIRED AT ALL TIMES while your guests use the jumper, particularly small children.
Compatible size and weight riders only. Can not mix small kids and full size adults. Bigger kids can fall on smaller ones and cause injuries.
11x11 Jumper - up to 6 kids - see instructions on unit.
13x13 Jumper - up to 8 kids - see instructions on unit.
15x15 Jumper - up to 10 kids - see instructions on unit.
Combo Jumper - 8-10 kids - see instructions on unit.
Safety instructions are printed on each inflatable. Customers are responsible to read all safety instructions and provide appropriate supervision following all rules.
Are jumpers safe?
Safety is of utmost importance for us. With that in mind, North County Jumpers and any of our representatives reserves the right to cancel any reservation, or not set up our equipment when,in our opinion, our customers safety or our workers or equipments’safety is in question.
We do not carry commercial liability insurance, or park insurance, and customers play at their own risk.
What do I need to do the day of the delivery?
Clear a path for the delivery driver. Clean the area we are going to set up. If you have dogs, please clean up after them. Please have an extension cord plugged in and set out for our driver to plug the fan into. Turn off the sprinklers the night before so the grass is not wet.
Do you go up stairs?
No. We do not take inflatables up and down stairs. If we arrive and find we have to go up and down stairways, the job might be cancelled and if so, cancellation fees will incur. If you only have some small steps, you need to discuss this when you put in the order.
How can I pay for the rental?
For residential parties or parties at parks, we accept cash only at time of delivery. For businesses, churches, and other organizations, other forms of payment can be arranged with advance notice. We DO NOT accept personal checks. Any credit card transaction will incur a transaction fee.
Release of Liability / Hold Harmless
Lessor is NOT responsible for injuries occurring to Lessee or to any persons using the leased property, and the Lessee further agrees to hold North County Jumpers free and harmless against any injury claims or property damage. By accepting these terms you indicate agreement with all the provisions in this lease and acknowledge that you will read, review, and follow all of the General rules posted on the rented equipment for Safe Operation.
Acknowledgement and acceptance of risk
There are inherent risks in the participation in or use of any amusement, recreational activity, ride, device, and attraction, including but not limited to inflatable jumpers, inflatable slides, inflatable obstacle courses, joust, bungee run, velcro wall, human hamster balls, sumo suits, bouncy boxing, etc...
It is impossible to eliminate all risks even when following all reasonable safety guidelines and precautions. By participating, you, the customer, patron, or guardian understand these inherent risks and by participation which includes rental and use of rented items, you agree and understand there may be injuries, which could be small, severe or even fatal. North County Jumpers is NOT liable for any injuries that may occur from use or participation in or around our inflatable jumpers, rides, and or equipment. Attendees play at their own risk. Supervision is required at ALL TIMES.