Policies and Faq’s
Information about renting inflatables... jumpers... etc...
Access to your property
Our drivers use trucks and trailers to deliver the equipment. Please let us know if there are any issues being able to drive into your driveway with our trailer. IF YOUR DRIVEWAY IS LONG AND NARROW AND WE HAVE TO BACK UP A LONG DISTANCE INTO YOUR DRIVEWAY TO REACH YOUR RESIDENCE, WE NEED TO KNOW ABOUT THAT... (BEFORE WE ARRIVE). Inflatables are delivered using dollies or “hand trucks”. For this reason we can not take them up or down flights of stairs. If you book an order and it is undeliverable according to our policies this would be considered a cancellation. Please read below for our policies.
A: We need at least 2-3 feet around the jumper for safety, set up and removal. The size
of the jumpers are listed. Jumpers come in Small (11‘x11’), Medium (13‘x13’), Large (15‘x15’). As an example, a Large jumper (15‘x15’) will need a clean and clear area of 20‘x20’.
Small Jumper : 11x11 we need a minimum clear space of 15 ft x 17 ft
Medium Jumper: 13x13 we need a minimum clear space of 18 ft x 18 ft
Large Jumper: 15x15 we need a minimum clear space of 20 ft x 20 ft.
Combo Jumper: 16x20 we need a minimum clear space of 25 ft x 22 ft.
A credit card is required for all reservations. A deposit may be required to reserve the equipment you are requesting. You can submit and order here online by clicking “Order Now” at the top right or call us. Deposits are not refundable because we turn orders away once it’s reserved and on hold.
Cancellation Policy *** Updated // Please read ***
A credit card is required for all orders. The card will be used to hold the items and for the security of the equipment, and any charges that may result due to damage or cancellation. A deposit (may) also be required to hold the items for your event. Deposits are not refundable. Cancelling inflatables or rental items after reservation has been made WILL result in a fee and will be charged to the credit card on file. When you reserve items for a party, the item is removed from our available inventory and we turn away other renters. If you have any questions, please ask.
Cancellation after order is confirmed by the customer, up to 14 days before the event date - there will be a $50 fee.
Cancellation 8-13 days prior to your event - customer will be charged 50% of the order.
Cancellation 7 days or less - customer will be charged 100% of the order.
Any fees charged will be able to be applied to another reservation within 30 days of your orginal party date.
Rain Cancellation Policy
We do not cancel reservations unless we determine it will be unsafe for the kids or our equipment. We will usually wait until the night before or the morning of to cancel. If we cancel your event, you will be refunded any deposit taken at time of reservation. We deliver many jobs indoors and outdoors. If customers want to cancel a reservation, please refer to our cancellation policy.
Length of time for rentals
For residential parties, normal parties are 5-6 hrs, however we must pick up before sunset, so the inflatables don't get wet.
For park rentals - rental period is up to 5 hours or 30 min BEFORE sunset.
The END time is the time the customer told us the party is over and that will be the time when it is ok to pick up. Our delivery driver may arrive at that END time or after to pick up the rental items.
Prices listed do not include delivery. San Diego is a big area and we charge a small fee for delivery. Rates differ from city to city depending on distance.
Delivery Time for HOUSES / RESIDENTIAL
Your delivery could be anytime starting from as early as 8 am up to one our before your event. If we get there early, this does not take away from your actual rental time. Your rentals will be up and ready by the start time on your contract.
Delivery time for PARK CUSTOMERS
For park customers we need to know what time your parts “Starts”. We will deliver the jumper 30-45 minutes before your designated “start time”. For example, if you tell us your party starts at 11am, we will deliver and set up the jumper at about 10:15 - 10:30 am.
*Pick up - We will pick up within 30 minutes of your “end time” of your party. So if you say your party will end at 4pm, our driver will be there sometime between 4 and 4:30 to pick up.
Pick Up Time:
Pick up time will be on or any time after the “End Time” stated on your rental agreement, what ever is convient for the delivery driver unless discussed at time of reservation.
*Overnight Rentals *
You must ensure sprinklers are turned off so our equiment does not get wet.
Also you must TURN ON the inflatable/s in the morning to air-dry. Moisture gets on the inflatables overnight and we need them to be dry when we pick up. We can tell if sprinklers are turned on becuase as we roll them up, water squeezes out of the seams. If we determine that the sprinklers were left on and the inflatable is soaked with water - we charge a "Minimum" of $40 to dry. This will be charged to the credit card on file. Please remember to turn off the sprinklers.
As in any service related industry, tips are very much appreciated by our workers.
Surface for setting up.
We set up on grass, concrete, asphalt, brick pavers, wood decks.
We do not set up on dirt, a mix of dirt and weeds, rocks, sand, bark chips, etc... Grass is defined as an irrigated lawn that is watered, and mowed. Questionable areas - you may take a picture and send to us to let us see.
Our company provides safe and clean jumpers. All of the jumpers have steps on the entrance and safety instructions are printed on the outside. We clean and sanitize our jumpers after each use with a hypo-allergenic disenfectant. If it was rented the day before, we clean it up on the site prior to use. We take pride in our equipment and keeping them clean is essential.
Book ahead of time.
We recommend booking a few weeks ahead. We’ve been in business over 12 years and have a lot of repeat customers who book several weeks in advance.
Holiday rentals / Peak Rental Days
Pricing may be different on holidays or peak rental days. We have to pay our workers more to work on holidays, so prices are subject to change. We also do not offer discounts on holidays like the 4th of July, Christmas, New Years, Easter, Halloween etc. If you have any questions, please ask for a quote.
Number of kids using Jumpers/Inflatables
SUPERVISION IS REQUIRED AT ALL TIMES while your guests use the jumper, particularly small children.
Compatible size and weight riders only. Can not mix small kids and full size adults. Bigger kids can fall on smaller ones and cause injuries.
11x11 Jumper - up to 6 kids - see instructions on unit.
13x13 Jumper - up to 8 kids - see instructions on unit.
15x15 Jumper - up to 10 kids - see instructions on unit.
Combo Jumper - 8-10 kids - see instructions on unit.
Safety instructions are printed on each inflatable. Customers are responsible to read all safety instructions and provide appropriate supervision following all rules.
Safety is of utmost importance for us. With that in mind, North County Jumpers and any of our representatives reserves the right to cancel any reservation, or not set up our equipment when,in our opinion, our customers safety or our workers or equipments’safety is in question.
Clear a path for the delivery driver. Clean the area we are going to set up. If you have dogs, please clean up after them. Please have an extension cord plugged in and set out for our driver to plug the fan into. Turn off the sprinklers the night before so the grass is not wet.
We do not take inflatables up and down stairs. If we arrive and find we have to go up and down stairways, the job might be cancelled and if so, cancellation fees will incur.
For residential parties or parties at parks, we accept cash only at time of delivery. For businesses, churches, and other organizations, other forms of payment can be arranged with advance notice. We DO NOT accept personal checks. Any credit card transaction will incur a transaction fee.
Release of Liability / Hold Harmless
Lessor is NOT responsible for injuries occurring to Lessee or to any persons using the leased property, and the Lessee further agrees to hold North County Jumpers free and harmless against any injury claims or property damage. By accepting these terms you indicate agreement with all the provisions in this lease and acknowledge that you will read, review, and follow all of the General rules posted on the rented equipment for Safe Operation.
Acknowledgement and acceptance of risk
There are inherent risks in the participation in or use of any amusement, recreational activity, ride, device, and attraction, including but not limited to inflatable jumpers, inflatable slides, inflatable obstacle courses, joust, bungee run, velcro wall, human hamster balls, sumo suits, bouncy boxing, etc...
It is impossible to eliminate all risks even when following all reasonable safety guidelines and precautions. By participating, you, the customer, patron, or guardian understand these inherent risks and by participation which includes rental and use of rented items, you agree and understand there may be injuries, which could be small, severe or even fatal. North County Jumpers is NOT liable for any injuries that may occur from use or participation in or around our inflatable jumpers, rides, and or equipment. Attendees play at their own risk. Supervision is required at ALL TIMES.
Service Announcement for Covid-19
North County Jumpers is OPEN and processing orders. Due to the Covid-19 national emergency and the call from local authorities to practice social distancing, our staff and drivers are taking all necessary measures to protect our clients, including deep cleaning and sanitizing our equipment thoughtfully before and after each event. We are taking one step further and rotating our units every 2 weeks. We encourage customers to make reservations in advance.